Beware of persons promoting loan services pretending to be associated with TransUnion
TransUnion Limited recently received numerous complaints from our customers and the members of public concerning receiving phone calls from persons holding themselves out as our staff or claiming that they are associated with us in order to promote loan services. These calls are not authorized by us and we are very concerned about the public being misled and suffer loss as a result. We would therefore like to make the following statement:
- We, whether by ourselves or through our affiliates or associates, will not disclose any "credit evaluation" or "financial status" of a customer over phone in order to promote any loan services such as "debt restructuring" or "credit clearance service". We are only in the business of credit reports and we do not promote loan service of any kind;
- All our promotion calls relating to our credit report services are directly made by our customer service officers or sales representatives. All their telephone numbers are indicated on your caller display and will not be blocked;
- Our customer service officers and sales representatives will always provide their names, departments and contact telephone numbers to you for your reference; and
- We do not charge fees for any request to update or correct your data.
Should you have any questions regarding any such calls, please call our Customer Services Hotline at (852) 2577-1816 (office hour: 9am to 5:30pm Monday to Friday).