Consumer Pulse Wave 2

72% of  Hong Kong consumers indicated that the COVID-19 pandemic has already had a negative impact on their household incomes, and an additional 11%of the respondents expected that their household incomes will be negatively impacted by the pandemic going forward.

68% of financially impacted consumers are concerned about paying their bills.

40% of impacted respondents contacted their creditors to discuss payment options and 57% of respondents said that at least some of the companies they have accounts with have provided guidance on payment options.

Approximately 8% of all respondents became victims of digital fraud related to COVID-19.