Buy Credit Report

You could purchase online or make appointment to purchase at TransUnion office.


How to purchase TransUnion Credit Report, Score & Alerts?

Purchase Credit Report Online

If you have never ordered a credit report online, please prepare your credit card(s) and mobile phone to create your online account to order the Credit Report, Score & Alerts service.

Buy Online


Purchase Credit Report at TransUnion Office

Please schedule an appointment online and visit TransUnion office in person︰

  1. Bring your valid identity documents (e.g.Hong Kong identity card or a foreign passport)
  2. Bring an original copy of your residential address proof issued within the last 3 months (e.g. rates & government rent notice, water bill, electricity bill, gas bill, or credit card statement)
  3. We accept payment by VISA / MasterCard or cash

Make Appointment


Manage My Account

You can login to your online account to access your credit information and other services, such as updating your online registered information.

Account Management: Member Login


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Application Forms Download

Personal Data Correction

You can complete the "Personal Data Correction" form and return to our Consumer Services & Operations by email with supporting document (if any). We will follow up with relevant bank or financial institution and send you a reply within 40 days.

Download ﹕ Click here


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Office Hours

Monday - Friday
9:00 AM – 5:30 PM (Except public holidays)
(Lunch hour:1:00 PM - 2:00 PM)

January 24th (Friday), 2020:  From 9:00 am to 1:00 pm

Due to public safety concerns and resource arrangement issue, our customer service counters will implement special office hour arrangements starting from November 12th 2019. If you would like to purchase our credit report, please contact our customer service hotline at 2577-1816 ( 9:00 am to 5:30 pm ) prior to your visit to confirm our opening time. Sorry for the inconvenience caused.


Office Address

TransUnion Limited

Suite 1006, Tower 6, The Gateway
9 Canton Road, Tsim Sha Tsui Kowloon, Hong Kong

Office address


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Customer Services Enquiry

Personal Customer Services

Phone: (852) 2577 1816


Service Hour: 
Monday - Friday 9:00 AM – 5:30 PM (Except public holidays)


Business Customer Services

Phone: (852) 2979 3000


Service Hour: 
Monday - Friday 9:00 AM – 5:30 PM (Except public holidays)


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Weather Arrangements

Our office will be closed if black rainstorm warning signal or typhoon warning signal no. 8 or above is hoisted by Hong Kong Observatory. All appointments will be cancelled, and customers will need to reschedule their appointment.(Our office resumes services 2 hours after the above warning signals are no longer hoisted on or before 12:00 PM)


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