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We offer a wide variety of support services to help you get the information you need.


TransUnion is committed to providing you with quick and easy access to your credit data. Choose from the following online services and contact options:


Order Credit Report

In Person

With effective from 12 April 2017, all applications at TransUnion office are made BY APPOINTMENT ONLY (walk-in applications are not available). Please click HERE to make appointment online or call (852) 25771816, press [2] then [1] and [2] to schedule an appointment with us.

Our office will be closed if typhoon signal no. 8 or above or black rain signal is hoisted by Hong Kong Observatory. All appointment will be cancelled and customers need to reschedule their appointment at once. (Our office resumes service 2 hours after typhoon signal 8 or black rain signal is no longer hoisted)

Customer Service

Phone: (852) 2577 1816
Fax: (852) 2578 4425

TransUnion Limited
Suite 1006, Tower 6
The Gateway
9 Canton Road
Tsim Sha Tsui
Hong Kong

Office hours:
Monday-Friday (except public holidays)
0900-1730 (Lunch hour: 1300-1400)

Consumer Services Applications Forms Download

Online Account Change

Personal Data Correction

Account ID Enquiry / Password Reset


TransUnion is committed to providing you with quick and easy access to information about credit.


Send correspondence to


Call us at (852) 2979 3000

Our office hours are:
Monday-Friday 0900-1730
Saturday, Sunday and Public Holidays Closed