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You could purchase online or make appointment to purchase at TransUnion office.

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How to purchase TransUnion Credit Report, Score & Alerts?

Purchase Credit Report Online

If you have never ordered a credit report online, please prepare your credit card(s) and mobile phone to create your online account to order the Credit Report, Score & Alerts service.

Buy Online

 

Purchase Credit Report at TransUnion Office

Please schedule an appointment online and visit TransUnion office in person︰

  1. Bring your valid identity documents (e.g.Hong Kong identity card or a foreign passport)
  2. Bring an original copy of your residential address proof issued within the last 3 months (e.g. rates & government rent notice, water bill, electricity bill, gas bill, or credit card statement)
  3. We accept payment by VISA / MasterCard or cash

Make Appointment

 

Manage My Account

You can login to your online account to access your credit information and other services, such as updating your online registered information.

Account Management: Member Login

 

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Application Forms Download


Personal Data Correction

You can complete the "Personal Data Correction" form and return to our Consumer Services & Operations by email with supporting document (if any). We will follow up with relevant bank or financial institution and send you a reply within 40 days.

Download ﹕ Click here

 

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Office Hours

Monday - Friday
9:00 AM – 5:30 PM (Except public holidays)
(Lunch hour:1:00 PM - 2:00 PM)

SPECIAL OFFICE ARRANGEMENT
Our consumer’s and our employee‘s health and safety is our top priority. To reduce the risk of spread of Novel Coronavirus, with immediate effect and until further notice, our consumer services centre is implementing special office hours and control on consumer traffic arrangement.  Consumer must wear a mask and have their temperature checked in order to be permitted to enter our office area. Please note that only limited services will be provided and the waiting time for counter service will be prolonged. We apologise for any inconvenience caused. Please refer the special office hours as below:

Oct 12th – Until further notice:
Monday - Friday, 8:30am - 5:00pm

Closed on Saturday, Sunday and Public Holidays

Should you have any enquiries, please feel free to contact our hotline at 2577 1816 during office hour or email us at contact@transunion.hk.

 

Office Address

TransUnion Limited

Suite 811, 8th Floor, Tower 5, The Gateway,
15 Canton Road, Tsim Sha Tsui, Kowloon, Hong Kong

Office address

 

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Customer Services Enquiry

Personal Customer Services

Phone: (852) 2577 1816

Email: contact@transunion.hk

Service Hour: 
Monday - Friday 9:00 AM – 5:30 PM (Except public holidays)

 

Business Customer Services

Phone: (852) 2979 3000

Email: business@transunion.hk

Service Hour: 
Monday - Friday 9:00 AM – 5:30 PM (Except public holidays)

 

About Responsible Disclosure of Security Vulnerabilities

Email: disclosure@transunion.com

 

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Weather Arrangements

Our office will be closed if black rainstorm warning signal or typhoon warning signal no. 8 or above is hoisted by Hong Kong Observatory. All appointments will be cancelled, and customers will need to reschedule their appointment.(Our office resumes services 2 hours after the above warning signals are no longer hoisted on or before 12:00 PM)

 

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