Buy Credit Report
You could purchase online or make appointment to purchase at TransUnion office.
BUY NOWHow to purchase TransUnion Credit Report, Score & Alerts？
Purchase Credit Report Online
If you have never ordered a credit report online, please prepare your credit card(s) and mobile phone to create your online account to order the Credit Report, Score & Alerts service. The fee is HKD $280.
Purchase Credit Report at TransUnion Office
Please schedule an appointment online and visit TransUnion office in person︰
- Bring your valid identity documents (e.g.Hong Kong identity card or a foreign passport)
- Bring an original copy of your residential address proof issued within the last 3 months (e.g. rates & government rent notice, water bill, electricity bill, gas bill, or credit card statement)
- The fee is HKD $280, we accept payment by VISA / MasterCard or cash
Manage My Account
You can login to your online account to access your credit information and other services, such as updating your online registered information.
Account Management: Member Login
Application Forms Download
Personal Data Correction
You can complete the "Personal Data Correction" form and return to our Consumer Services & Operations by email with supporting document (if any). We will follow up with relevant bank or financial institution and send you a reply within 40 days.
Download ﹕ Click here
Office Hours
Monday - Friday
9:00 AM – 5:30 PM （Except public holidays）
（Lunch hour：1:00 PM - 2:00 PM）
SPECIAL OFFICE ARRANGEMENT
Our consumer’s and our employee‘s health and safety is our top priority. To reduce the risk of spread of Novel Coronavirus, with immediate effect and until further notice, our consumer services centre is implementing special office hours and control on consumer traffic arrangement. Consumer must wear a mask and have their temperature checked in order to be permitted to enter our office area. Please note that only limited services will be provided and the waiting time for counter service will be prolonged. We apologise for any inconvenience caused. Please refer the special office hours as below:
Latest office hour until further notice:
Monday - Friday, 8:30am - 5:00pm
Closed on Saturday, Sunday and Public Holidays
Should you have any enquiries, please feel free to contact our hotline at 2577 1816 during office hour or email us at contact@transunion.hk.
Office Address
TransUnion Limited
Suite 811, 8th Floor, Tower 5, The Gateway,
15 Canton Road, Tsim Sha Tsui, Kowloon, Hong Kong
Customer Services Enquiry
Personal Customer Services
Phone: (852) 2577 1816
Email: contact@transunion.hk
Service Hour:
Monday - Friday 9:00 AM – 5:30 PM （Except public holidays）
Business Customer Services
Phone: (852) 2979 3000
Email: business@transunion.hk
Service Hour:
Monday - Friday 9:00 AM – 5:30 PM （Except public holidays）
About Responsible Disclosure of Security Vulnerabilities
Email: disclosure@transunion.com
Weather Arrangements
Our office will be closed if black rainstorm warning signal or typhoon warning signal no. 8 or above is hoisted by Hong Kong Observatory. All appointments will be cancelled, and customers will need to reschedule their appointment.（Our office resumes services 2 hours after the above warning signals are no longer hoisted on or before 12:00 PM）
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