Contact Us

Contact Us

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Personal Customer Services

How to contact

Buy Credit Report

Online: Buy online now 

In Person: Make appointment now*

Manage my account

Existing members: Log in now

Application forms download

Online Account Change: Download here

Personal Data Correction: Download here

Account ID Enquiry / Password Reset: Download here

Office address

TransUnion Limited
Suite 1006, Tower 6, The Gateway
9 Canton Road, Tsim Sha Tsui
Kowloon, Hong Kong

Office hours

Monday - Friday
9:00 AM – 5:30 PM (Except public holidays)

Customer services enquiry

Phone: (852) 2577 1816
Monday - Friday 9:00 AM – 5:30 PM (Except public holidays)

Email: contact@transunion.hk

*Weather arrangements

Our office will be closed if typhoon signal no. 8 or above or black rain signal is hoisted by Hong Kong Observatory. All appointment will be cancelled and customers need to reschedule their appointment at once. (Our office resumes service 2 hours after typhoon signal 8 or black rain signal is no longer hoisted on or before 12:00 PM)

 

Business Customer Services

How to contact

Business enquiry

Phone: (852) 2979 3000
Monday - Friday 9:00 AM – 5:30 PM (Except public holidays)

Email: business@transunion.hk