Contact Us

Buy Credit Report

TransUnion takes security very seriously. In response to a recent incident with our consumer credit report service, we have temporarily suspended all online consumer credit report services in Hong Kong with immediate effect. We will update the market once we resume operations.

If you would like to purchase our Credit Report, please click here to make an appointment and visit our office in person. Sorry for the inconvenience caused.

Manage my account

Existing members: Temporarily suspended

Application forms download

Online Account Change: Download here

Personal Data Correction: Download here

Account ID Enquiry / Password Reset: Download here

Office address

TransUnion Limited
Suite 1006, Tower 6, The Gateway
9 Canton Road, Tsim Sha Tsui
Kowloon, Hong Kong

Office hours

Monday - Friday
9:00 AM – 5:30 PM (Except public holidays)

Customer services enquiry

Phone: (852) 2577 1816
Monday - Friday 9:00 AM – 5:30 PM (Except public holidays)

Email: contact@transunion.hk

*Weather arrangements

Our office will be closed if typhoon signal no. 8 or above or black rain signal is hoisted by Hong Kong Observatory. All appointment will be cancelled and customers need to reschedule their appointment at once. (Our office resumes service 2 hours after typhoon signal 8 or black rain signal is no longer hoisted on or before 12:00 PM)

Business enquiry

Phone: (852) 2979 3000
Monday - Friday 9:00 AM – 5:30 PM (Except public holidays)

Email: business@transunion.hk