Buy Credit Report
You could purchase online or make appointment to purchase at TransUnion office.
BUY NOWHow to purchase TransUnion Credit Report, Score & Alerts？
Purchase Credit Report Online
If you have never ordered a credit report online, please prepare your credit card(s) and mobile phone to create your online account to order the Credit Report, Score & Alerts service.
Purchase Credit Report at TransUnion Office
Please schedule an appointment online and visit TransUnion office in person︰
- Bring your valid identity documents (e.g.Hong Kong identity card or a foreign passport)
- Bring an original copy of your residential address proof issued within the last 3 months (e.g. rates & government rent notice, water bill, electricity bill, gas bill, or credit card statement)
- We accept payment by VISA / MasterCard, EPS or cash
Manage My Account
You can login to your online account to access your credit information and other services, such as updating your online registered information.
Account Management: Member Login
Application Forms Download
Retrieve Username / Reset Password
- A copy of your valid Hong Kong identity card
- A copy of valid proof of address issued within the last 3 months (e.g. rates & government rent notice, water bill, electricity bill, gas bill, or credit card statement)
Download ﹕ Click here
Personal Data Correction
You can complete the "Personal Data Correction" form and return to our Consumer Services & Operations by email with supporting document (if any). We will follow up with relevant bank or financial institution and send you a reply within 40 days.
Download ﹕ Click here
Create an Online Account (Must visit the TransUnion office in person)
If you are unable to pass the online authentication, please complete the form and visit the TransUnion office in person with the following documents at the time of your appointment.
- Your valid Hong Kong identity card
- An original copy of your residential address proof issued within the last 3 months (e.g. rates & government rent notice, water bill, electricity bill, gas bill, or credit card statement)
Download﹕ Click here
Make Appointment﹕ Click here
Update Your Personal Information Registered on The Online Account (Must visit the TransUnion office in person)
Please complete the form and visit the TransUnion office in person with the following documents at the time of your appointment.
- Your valid Hong Kong identity card
- An original copy of your residential address proof issued within the last 3 months (e.g. rates & government rent notice, water bill, electricity bill, gas bill, or credit card statement)
Download﹕ Click here
Make Appointment ﹕ Click here
Office Hours
Monday - Friday
9:00 AM – 5:30 PM （Except public holidays）
（Lunch hour：1:00 PM - 2:00 PM）
Office Address
TransUnion Limited
Suite 1006, Tower 6, The Gateway
9 Canton Road, Tsim Sha Tsui Kowloon, Hong Kong
Customer Services Enquiry
Personal Customer Services
Phone: (852) 2577 1816
Email: contact@transunion.hk
Service Hour:
Monday - Friday 9:00 AM – 5:30 PM （Except public holidays）
Business Customer Services
Phone: (852) 2979 3000
Email: business@transunion.hk
Service Hour:
Monday - Friday 9:00 AM – 5:30 PM （Except public holidays）
Weather Arrangements
Our office will be closed if black rainstorm warning signal or typhoon warning signal no. 8 or above is hoisted by Hong Kong Observatory. All appointments will be cancelled, and customers will need to reschedule their appointment.（Our office resumes services 2 hours after the above warning signals are no longer hoisted on or before 12:00 PM）
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