Consumer Pulse Wave 8

The percentage of consumers experiencing negative financial impact due to COVID-19 remains at 73%, which reflects the impact of the third wave of the pandemic that started in mid-July.

Forty-four percent of consumers indicated their 2020 household finances are worse than planned.

Amongst impacted consumers, 77% are concerned about paying their bills, stable with Wave 7.

Consumers are aware of their credit health, as 89% of consumers indicate monitoring their credit is important during the pandemic (Wave 7: 86%).

On the other hand, the percentage of consumers who do not know their credit scores dropped to 34% (Wave 7: 44%), so more credit awareness and education programs are still needed.