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2023 TransUnion Hong Kong Financial Services Summit

Embracing the Future of Financial Services

April 20, Tsim Sha Tsui, Hyatt Regency Hotel

Agenda and Sessions

9:00 - 9:45 a.m.

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Breakfast and Networking

9:45 - 10:00 a.m.

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Welcome Address

 

Speaker: Marie Claire Lim Moore, Asia Pacific Regional President and Hong Kong CEO, TransUnion

10:00 - 10:30 a.m.

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Keynote – Macro Economic Outlook

Speaker: Dr. James Cheong, Associate Professor, The Hang Seng University

The global economy is experiencing a sharper-than-expected slowdown amid decade-high inflation, aggressive monetary policies, and geopolitical uncertainties. Lenders are navigating rough waters with strong headwinds and shifting consumer dynamics. This session will explore the fundamentals of how economic drivers impact business issues in Hong Kong with a global view. 

10:30 - 11:15 a.m.

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The Importance of an Industry Point of View


Speaker (Global): Kevin Chen, Principal, Research and Consulting, Asia Pacific, TransUnion

The consumer credit industry in Hong Kong enjoyed a revival due to the relaxed COVID-19 policies and strong economic fundamentals. In this session, we'll evaluate recent trends in credit activity and market sentiments, as well as analyse the impact of the changing risk landscape and discuss the implications for lenders. We'll share insights across the four dimensions of demand, supply, consumer behaviour and performance with a thorough analysis of key lending products.

11:15 - 12:00 p.m.

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Targeting New-to-Credit Consumers for Growth


Speaker (Global): Nidhi Verma, VP, International Research and Consulting, TransUnion

As part of a global study conducted by TransUnion, we discovered the new-to-credit (NTC) consumer segment offers real growth potential. However, common myths about this underserved cohort must be debunked to help lenders better understand and more confidently transact with them. In this session, we'll highlight the growth potential of NTC consumers and discuss their behavioural and demographic features. By understanding their credit journeys, lenders can better identify segments for acquisition opportunities.  

12:00 - 1:30 p.m.

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Lunch

1:30 - 2:15 p.m.

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Adapting to a New Reality

 

Moderator:

  • Kent Lui, Head of Market Insights and Planning, Hong Kong, TransUnion

Panelists: 

  • Sunny Cheung, Independent Non-Executive Director, TUCIS Hong Kong
  • Eric Cheung, Senior Director and Head of Solution Consulting, Asia Pacific, TransUnion
  • Irene Foo, Director of Consumer Interactive, Hong Kong, TransUnion
  • Mayur Kapur, Chief Strategy Officer, Asia Pacific, TransUnion 

It's essential to understand the issues and challenges facing MCRA participants in transition to the new credit reporting model. Considerations should also be given to data security and compliance in adapting to the new reality. Furthermore, panellists will discuss how the MCRA might shape the future of the consumer credit industry in Hong Kong.

2:15 – 3:00 p.m.

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Driving Profitable Growth in SME Lending

 

Speaker: Jerry Ying, Chief Product Officer, Asia Pacific, TransUnion

Small and medium-sized enterprises (SMEs) are vital in the Hong Kong economy. With the economy moving past the pandemic, this segment is expected to rebound and continue contributing to economic recovery. This study will equip lenders with first-hand insights into SMEs while showcasing the power of alternative data in driving profitable growth in this sector.

3:00 - 3:30 p.m.

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Coffee Break

3:30 - 4:15 p.m.

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Understanding Gen Z: The Next Growth Engine


Speaker (Global): Charlie Wise, Sr. VP, International Research and Consulting, TransUnion

The youngest credit-active generation — Gen Z — demonstrated a robust appetite for credit prior to the pandemic. As they mature into adulthood, their credit needs are expected to change. Identifying and targeting these consumers with convenient channels and relevant offers is vital to growth. In this session, we'll evaluate their participation and performance in the credit market.

We'll also benchmark Gen Z consumers against Millennials counterparts. Observing their similarities and differentiating trends will help lenders identify growth opportunities. We'll also share TransUnion's perspective on a customer lifecycle approach lenders can adopt for creating opportunities and managing for growth within generations with target-specific growth strategies.

4:15 - 4:45 p.m.

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The Business Platform to Capitalise GBA Consumer Market

 

Speaker: Alice Tsang, Assistant Principal Economist, Hong Kong Trade Development Council

The GBA is one of China's most internationally open regions — it also possesses a vast domestic market in its own right. In the last few years, Guangdong province has introduced various measures to optimise its business environment. As a GBA city near Guangdong, Hong Kong enjoys an unparalleled geographic advantage.

In this session, Tsang will share the HKTDC's research findings on GBA consumer characteristics and identify the financial and risk management services Hong Kong SMEs seek when tapping into the GBA market amid external challenges. 

4:45 - 4:55 p.m.

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Closing

 

Speaker: Marie Claire Lim Moore, Asia Pacific Regional President and Hong Kong CEO, TransUnion 

4:55 - 7:00 p.m.

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Cocktail reception

Hear From a Stimulating Mix of Speakers

Marie Claire Lim Moore
Asia-Pacific Regional President and Hong Kong CEO,
TransUnion
Marie Claire Lim Moore Asia-Pacific Regional President and Hong Kong CEO, TransUnion

Marie Claire Lim Moore is Asia Pacific Regional President and Hong Kong CEO of TransUnion. She has a long, distinguished career bridging the financial world with emerging innovations in data science and technology. With roles spanning geographies, including New York, Singapore and Greater China, she joined TransUnion from Visa where she was Head of Consulting and Analytics for Hong Kong, Macau and Taiwan.

Lim Moore previously spent 15 years with Citi in various senior level consumer positions. A best-selling author, she’s passionate about women's leadership and empowerment, and serves on the Board of Directors of Habitat for Humanity Hong Kong and Splash Foundation Limited.

Dr James Cheong
Associate Professor,
The Hang Seng University
Dr James Cheong Associate Professor, The Hang Seng University

Dr James Cheong is an Associate Professor at the Hang Seng University of Hong Kong and an Adjunct Associate Professor at the University of Technology Sydney. He is the Associate Editor of the Journal of the Asia Pacific Economy, the Treasurer and Founding Member of the International Society for Energy Transition Studies, and a member of the Executive Committee of the Chinese Economics Society Australia. He has conducted research in various fields, and the findings of his research studies have been published in many prestigious journals.

Dr Cheong received his PhD in Economics from the University of Western Australia, and Master of Applied Finance from Western Sydney University. He also has a Master’s degree in International Relations from Griffith University and a Bachelor’s degree (Honours) in Engineering from the Hong Kong Polytechnic University. Dr Cheong has offered training in advanced economics to government agencies and is a frequent guest on TV interviews.

Alice Tsang
Assistant Principal Economist,
Hong Kong Trade Development Council
Alice Tsang Assistant Principal Economist, Hong Kong Trade Development Council

As the head of the Greater China Research Team, Alice Tsang provides leadership and direction for researches on market developments on the Mainland China, Hong Kong and Taiwan. To provide market insights for SMEs to formulate business strategies, Tsang and her team regularly monitor and report on the macro environment, market trends, consumer characteristics as well as changes in trade policies and regulations. At the industry-specific levels, the team also grasp the trends and business opportunities of Hong Kong’s major manufacturing and services industries.

Areas of Research:
- Trends and features of Hong Kong’s major manufacturing and services industries
- Hong Kong-Mainland China economic and trade relations
- China trade and investment policy
- China consumer market
- Trade and economic developments in Hong Kong

Sunny Cheung
Independent Non-Executive Director,
Hong Kong TransUnion Credit Information Services Limited (TUCIS)
Sunny Cheung Independent Non-Executive Director, Hong Kong TransUnion Credit Information Services Limited (TUCIS)

Sunny Cheung is a veteran of retail banking and payments industry with over 40 years of experience in the field. He currently serves as Independent Non-Executive Director of TransUnion Credit Information Services Limited (TUCIS), a wholly-owned subsidiary of TransUnion Hong Kong. He was Chief Executive Officer of Octopus Holdings Limited from January 2011 to March 2014 and from January 2015 to September 2020.

Under his leadership, Octopus became an integral part of Hong Kong’s development in digital payments and the transition to a cashless society. Cheung has also held senior positions at Visa International Hong Kong and Macau, DBS Bank and Citibank Hong Kong previously. 

Jerry Ying
Chief Product Officer,
Asia Pacific, TransUnion
Jerry Ying Chief Product Officer, Asia Pacific, TransUnion

Based in Hong Kong, Jerry Ying is responsible for leading the Asia Pacific product, data and analytics strategies for current and new market expansion, and delivering on global sales and technology revenue goals. Previously, he was General Manager of Wanda Credit in China, leading three business lines covering consumer credit, business information and market services. Holding senior roles for over 10 years at Experian Greater China, he has vast experience as a business line owner, driving strategic initiatives covering credit risk, fraud services, digital and direct marketing and research.

Ying has a master's degree in computer science from the Hong Kong University of Science and Technology.

Charlie Wise
Senior Vice President, International Research and Consulting,
TransUnion
Charlie Wise
Charlie Wise Senior Vice President, International Research and Consulting, TransUnion

Charlie Wise is responsible for leading financial services research, industry analysis, sales consulting and thought leadership across TransUnion’s global organization spanning five continents. Previously at TransUnion, he drove similar research and consulting efforts for the company’s U.S. Financial Services business, separately heading these efforts across international regions. He also led business development activities and strategy for TransUnion’s trended and alternative data credit solutions.

Wise’s career also includes senior roles in marketing, data analytics, customer strategy, credit and risk analysis, and business development at major financial institutions, including JP Morgan Chase and BMO Harris Bank. He received an MBA with Distinction from Kellogg School of Management at Northwestern University, and a bachelor’s degree in commerce from the University of Virginia's McIntire School of Commerce.

Nidhi Verma
Vice President, International Research and Consulting,
TransUnion
Nidhi Verma Vice President, International Research and Consulting, TransUnion

Nidhi Verma currently leads International Financial Services Research and Consulting — supporting thought leadership efforts globally. Previously at TransUnion, she led the customer consulting team within the Innovative Solutions Group, responsible for diagnosing underlying business issues and imparting strategic insights from credit and alternative data assets. Verma also led the U.S. Financial Services Research and Consulting Group, delivering insights relevant to the consumer credit marketplace, and conducting research studies to address critical themes informing business strategies.

Prior to TransUnion, Verma held prominent positions at Discover Financial Services, Citigroup, Citi EMEA, and Fifth Third Bank where she served as CFO of the bank card business. She received her bachelor's and master's degrees in commerce from the University of Delhi and an MBA in finance from the Loyola University of Chicago.

Kevin Chen
Principal, Financial Services Research and Consulting,
Asia Pacific, TransUnion
Kevin Chen Principal, Financial Services Research and Consulting, Asia Pacific, TransUnion

As Principal of Financial Services Research and Consulting for TransUnion Asia Pacific region, Kevin Chen is responsible for exploring trends in consumer credit and translating them into actionable insights. He has a wealth of experience in the financial services industry in the U.S. and China — having served in senior positions at JP Morgan Chase, Wells Fargo Bank, Equifax, and FICO.

Chen holds a master’s degree in economics from Dalhousie University, and an MBA with a concentration in quantitative analysis from York University.

Eric Cheung
Senior Director and Head of Solution Consulting.
Asia Pacific, TransUnion
Eric Cheung Senior Director and Head of Solution Consulting. Asia Pacific, TransUnion

Based in Hong Kong, Eric Cheung leads TransUnion’s consulting services in providing innovative solutions for institutions in Hong Kong and ASEAN region covering Malaysia, Singapore and Thailand. Cheung joined TransUnion in 2016 and took up the role as head of solution consulting starting 2017, providing an overarching function to tie TransUnion solutions to clients’ business issues. He worked closely with institutions to provide professional advices on solution offerings and implementations.

Previously, Cheung was a Vice President with Citibank Hong Kong oversighting the end-to-end credit risk functions for unsecured lending portfolios. He’s also specialized in scorecard management and data analytics.

Cheung has a bachelor’s degree in Statistics and Economics with Simon Fraser University of Canada.

Irene Foo
Director of Consumer Interactive,
Hong Kong, TransUnion
Irene Foo Director of Consumer Interactive, Hong Kong, TransUnion

Irene Foo is responsible for leading the business strategy and solutions for the consumer segment. Specialising in consumer behaviour analysis and consumer marketing, her mission is to help consumers manage their personal finances and creditworthiness. Prior to joining TransUnion in 2020, she was Lead of Mobile and Web Marketing at SmarTone, overseeing marketing strategies on consumer acquisition, retention and engagement. Before that, Foo held various management positions at UBM Asia and Squarefoot. She holds a postgraduate degree in business administration from the University of South Wales.

Mayur Kapur
Chief Strategy Officer,
Asia Pacific, TransUnion
Mayur Kapur Chief Strategy Officer, Asia Pacific, TransUnion

Based in Mumbai, Mayur Kapur is responsible for leading strategy and planning initiatives for TransUnion in Asia-Pacific. Over the last eight years, he’s played a central role in several strategic international projects, partnering with CXOs across the enterprise to defend and grow business, set up new verticals, and lead key inorganic investments. He sits on the board of four companies ranging from start-ups to group entities of large, global enterprises. He’s won several accolades during his long, distinguished career, including a ranking amongst the “50 Most Influential Strategy Leaders” by CMO Global.

Kapur’s prior work experience includes senior leadership roles across a number of global conglomerates and strategy consulting firms. He’s an ASQ Certified Six Sigma Black Belt, and has an MBA with distinction from the Indian Institute of Management Bangalore (IIMB) and the London Business School.

Kent Lui
Head of Market Insights and Planning,
Hong Kong, TransUnion
Kent Lui Head of Market Insights and Planning, Hong Kong, TransUnion

Kent Lui joined TransUnion Hong Kong in June 2022 as Head of Market Insights and Planning. He currently works to understand customer pain points to help TransUnion develop more client-centric solutions and products for the future. 

Lui brings over 15 years of experience in financial services having worked in the US, Europe and Asia. Previously, he was in the consulting industry, spending four years at McKinsey & Co. in New York serving clients in the financial services industry. He then moved to London where he worked with Lloyds Banking Group on the strategy team for the retail bank and credit cards divisions, before returning to Hong Kong with internal strategy roles at BNP Paribas APAC Consulting, and Ernst & Young Greater China Financial Services with a focus on the Greater Bay Area. Lui holds an MBA from the University of Oxford and a bachelor’s degree in economics from New York University.

 

Win Prizes by Joining Our Activities

Click or scan the QR code below to access the live event platform and event survey to submit your questions or responses. Please be reminded to input the same name and business emaill address across the two platforms so as to accumulate enegagement points and get a chance to win.*

About the Summit

The global economy is struggling against severe headwinds due to high inflation, ongoing pandemic effects, tight monetary policies and geopolitical uncertainty. And while Hong Kong lenders, financial institutions and their customers demonstrate resilience, all are navigating constant shifts in credit attitudes, preferences and behaviours.

The 2023 Financial Services Summit will offer a forum for sharing the most up-to-date information, insights and actionable strategies for optimal planning and profitable decisioning in this dynamic environment.

Critical issues our expert guest speakers and presenters will address at this in-person event include:

  • Changes in financial services and how they impact the sector
  • Identifying future credit customers and understanding their behaviours
  • Proactively managing portfolios for prudent, profitable growth
  • Using technology to help leverage trends and shape business strategies

Location: Hyatt Regency, 18 Hanoi Road, Tsim Sha Tsui, Kowloon, Hong Kong
Date: Thursday, April 20
Time: 9 a.m. - 7 p.m. (includes breakfast, lunch, cocktails and refreshments)

*Terms and conditions apply.

  • The top 50 participants with the most engagement can win HKD100 Foodpanda e-vouchers (the “Prize”).
  • For participants outside of Hong Kong, we will accommodate you with e-vouchers relevant to the prize amount.
  • Winners will be announced and vouchers will be distributed before May 12, 2023 by email/ our account managers.
  • Engagement is calculated by adding up the points gained when undertaking the following actions:
    • Complete the survey - worth 10 points. Each participant can only fill in once and must input your business email address (which you've registered for the Summit).
    • Answer poll questions
      •  Correct answer – each worth 5 points
      • The fastest respondent with correct answer – extra 5 points
    • Ask questions relevant to the summit — worth 5 points (common questions like weather or today’s agenda are not considered relevant).
  • If any dispute arises in relation to the Prize, TransUnion’s decision or (if applicable) the relevant voucher provider's decision is final. Such dispute may include (a) any dispute over your eligibility for winning, your entitlement to the voucher, or records of actions, or (b) any dispute between you and the voucher provider in the Prize.
  • Vouchers expire on 19 July 2023 and are not exchangeable for cash.
  • Terms and conditions of Foodpanda apply for redemption.