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2024 TransUnion Hong Kong Financial Services Summit

The Growth Imperative: Capitalising on Emerging Opportunities

April 19 |  Tsim Sha Tsui, Hyatt Regency Hotel

Agenda and Sessions

9:00 - 9:45 a.m.

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Breakfast and Networking

9:45 - 10:00 a.m.

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CEO's Opening Address

 

Speaker: Marie Claire Lim Moore, Asia Pacific Regional President and Hong Kong CEO, TransUnion

10:00 - 10:40 a.m.

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Macroeconomic Landscape of Asia Pacific 


Speaker: to be announced

As the global economy braces for a slowdown in 2024, the Asia Pacific (APAC) region stands poised for contrasting growth. In this session, an esteemed guest economist will explore the economic drivers and policy changes shaping the business landscape in key APAC economies, mainly focusing on Hong Kong and the Philippines.

This discussion is crucial for business leaders and financial professionals who aim to stay ahead in the APAC region's complex and rapidly changing economic environment. It will equip attendees with a robust understanding of macroeconomic factors, helping them strategically position their businesses for success in these dynamic markets.

10:40 - 11:25 a.m.

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The Importance of an Industry Point of View (Hong Kong)


Speaker: Weihan Sun, Principal of Research and Consulting, Asia Pacific, TransUnion

As Hong Kong undergoes a significant revival in its consumer sectors, bolstered by an influx of tourism and surge in retail activities, the consumer credit industry finds itself at a pivotal point of change and opportunity. This session aims to delve into the heart of this transformation, providing a detailed examination of the latest trends in credit activities and shifts in market perceptions within Hong Kong. Our analysis will offer unique insights into how market dynamics have progressed since Hong Kong’s reopening, and highlight the intricate interplay between demand, supply, consumer behaviour and performance metrics.

This session is essential for those keen to explore and better grasp the opportunities and challenges within Hong Kong’s consumer credit industry.

11:25 - 11:40 a.m.

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Coffee Break

11:40 a.m. - 12:40 p.m.

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Enhancing Card Portfolio Management Strategies


Speaker: Nidhi Verma, Vice President, International Research and Consulting, TransUnion

In Hong Kong's mature and intensely competitive credit card landscape where the average credit-active consumer holds five or more cards, issuers face the dual challenge of attracting new customers and maximising value from existing cardholders. With consumers having a wide array of choices, fostering customer loyalty emerges as a crucial differentiator. As the inflow of new-to-credit and new-to-region customers is still in recovery mode, the emphasis for card issuers shifts toward optimising the value of their existing customer bases. This scenario, characterised by competitively high supply readily meeting market demand, presents a unique challenge where growth opportunities for card issuers are inherently constrained.

In our study and subsequent discussion, we aim to uncover and establish best-practice portfolio management strategies for lenders. These strategies are meant to enhance profitable growth and customer engagement within their current consumer bases. The session will delve into the critical importance of achieving 'top-of-wallet' status, examining the factors influencing wallet hierarchy, evolving dynamics of customer loyalty, and the potential impact of changes in line assignment strategies. Attendees will gain valuable insights into practical methods for strengthening their positions in a market where maximising the value of each customer relationship is critical to achieving sustainable portfolio growth.

12:40 - 1:40 p.m.

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Lunch

1:40 - 2:25 p.m.

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Main Stage Panel Discussion: The Greater Bay Area — A Refreshed Perspective on Market Potential


Moderator: Wingo Wong, Chief Business Officer of TransUnion Hong Kong and Managing Director of  TransUnion Credit Information Services Limited (TUCIS)

Panelists: to be announced

The Greater Bay Area (GBA), a cornerstone of China's international openness and economic dynamism, boasts an impressive profile: home to 87 million people occupying just 1% of China's landmass, yet contributing about 11% to the national economy¹. This region's remarkable economic footprint and the continued support from regional governments for deeper consumer integration spotlight the vast potential for businesses aiming for long-term, sustainable growth.

In our panel discussion, we’ll dive into the multifaceted aspects of consumer behaviour in the GBA, focusing on 'northbound' (Hong Kong consumers visiting other GBA regions) and 'southbound' (GBA consumers visiting Hong Kong) consumption patterns. Our expert moderator and panelists will explore how these movements influence the demand for products and services, and the critical role of credit in providing the necessary liquidity to meet these consumption needs.

Additionally, the panel will address crucial aspects of identity verification and fraud prevention, acknowledging their importance in cross-regional economic activities. This discussion is designed to provide attendees with insightful perspectives on navigating the complexities of the GBA market, understanding consumer needs, and leveraging credit solutions effectively while ensuring security and trust in transactions.

¹ https://www.scmp.com/native/economy/china-economy/topics/great-powerhouse/article/3002844/greater-bay-area-10-facts-put

Breakout Session: The Importance of an Industry Point of View (Philippines)


Speaker: Kejal Sanghavi, Head of Solutions Consulting, Philippines, TransUnion

We’re expanding our horizons this year by examining key trends in lending products within the Philippines. Our analyses will offer a unique overview of how consumers have accelerated their rates of participation in a rapidly evolving market, and highlight trends observed at key anchor points within demand, supply, consumer behaviours and performance metrics over time. 

This session is critical for those keen to understand underlying dynamics driving market activity as we’ll be sharing valuable insight that can help lenders identify potential opportunities and mitigate emerging risks. 

2:25 – 3:10 p.m.

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Promoting Financial Education to Boost Credit Inclusion

 

Speaker: Sujata Ahlawat, EVP and Head of Consumer Interactive International, TransUnion

In an era when credit monitoring is not merely a convenience but a necessity, this session delves into the multifaceted reasons consumers monitor their credit. Understanding these motivations is critical to fostering financial education and broadening credit inclusion. Our discussion will explore the dynamics of credit monitoring, focusing on how consumers use this tool to safeguard against identity theft and keep informed about their credit health. It will reveal the importance of credit monitoring for those considering major purchases or aiming to enhance their credit profiles.

This informative session is essential for financial educators, credit analysts and anyone involved in consumer credit services. It offers a holistic view of how better-informed consumers can positively impact their credit access and health.

3:10 - 3:50 p.m.

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Leveraging Artificial Intelligence to Empower Next Gen Financial Services (with fireside chat)

 

Speaker: Dr Toa Charm, Independent Non-Executive Director, Hong Kong TransUnion Credit Information Services Limited and Founding Chairman of Data Literacy Association 

Artificial intelligence (AI) is currently a central focus in the startup ecosystem — with its integration becoming a critical investment criterion. This session will explore how AI is set to revolutionise financial services, particularly in more developed and mature markets where innovation often faces the constraints of stringent regulation. Our keynote speaker will provide an insightful overview discerning the actual impacts of AI from the prevalent hype.

The discussion will delve into how AI is poised to disrupt the traditional financial services sector, offering a glimpse into the future of finance shaped by technological advancements. While acknowledging the transformative potential of AI, the session will also address the risks and challenges accompanying such disruption, especially in the context of regulatory compliance. Attendees will gain a robust understanding of AI's role in financial services and be equipped with knowledge to navigate the complex interplay of innovation and regulation in this evolving landscape.

3:50 - 4:00 p.m.

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Closing

 

Speaker: Wingo Wong, Chief Business Officer of TransUnion Hong Kong and Managing Director of  TransUnion Credit Information Services Limited (TUCIS)

4:00 - 5:30 p.m.

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Cocktail reception

Hear From a Stimulating Mix of Speakers

Marie Claire Lim Moore
Asia-Pacific Regional President and Hong Kong CEO,
TransUnion
Marie Claire Lim Moore Asia-Pacific Regional President and Hong Kong CEO, TransUnion

Marie Claire Lim Moore is Asia Pacific Regional President and Hong Kong CEO of TransUnion. She has a long, distinguished career bridging the financial world with emerging innovations in data science and technology. With roles spanning geographies, including New York, Singapore and Greater China, she joined TransUnion from Visa where she was Head of Consulting and Analytics for Hong Kong, Macau and Taiwan.

Lim Moore previously spent 15 years with Citi in various senior level consumer positions. A best-selling author, she’s passionate about women's leadership and empowerment, and serves on the Board of Directors of Habitat for Humanity Hong Kong and Splash Foundation Limited.

Dr Toa Charm
Founding Chairman of Data Literacy Association and Independent Non-Executive Director of TransUnion Credit Information Services Limited (TUCIS)
Dr Toa Charm Founding Chairman of Data Literacy Association and Independent Non-Executive Director of TransUnion Credit Information Services Limited (TUCIS)

Dr Charm is a highly experienced professional with a wealth of knowledge and expertise spanning over 30 years in the innovation and technology industry. He has held significant positions at renowned organizations including IBM, Oracle, HSBC, Kingdee and Jardine Pacific. Dr Charm's areas of specialization include FinTech, AI/Big Data, Digital Transformation, Corporate Innovation, and Entrepreneurship.

Throughout his career, Dr Charm has made notable contributions to the field of Innovation and Technology in the Asia Pacific region. He served as the Chief Public Mission Officer of Cyberport, where he played a crucial role in nurturing numerous FinTech and AI/Big Data start-ups on a global scale. Since 2018, he has been the Chief Judge of the FinTech Award at the Hong Kong ICT Awards. Dr Charm is also the Founding Chairman of the Data Literacy Association and the President of the IoT Industry Advisory Council of GS1 Hong Kong. Currently, he holds prominent positions as Chairman and Principal Advisor in several elite FinTech and AI/Big Data start-ups in Asia Pacific. Additionally, he provides advisory services to reputable organizations including Transunion, Hong Kong Cyberport, Hong Kong Science and Technology Parks, Hong Kong Federation of Industries, and Hong Kong Consumer Council.

Dr Charm serves as an associate director (EMBA) and professor at the Chinese University of Hong Kong, where he shares his extensive knowledge and expertise with aspiring business leaders. He also offers consultancy and training services to leading multinational and local companies such as Bank of East Asia, Hang Seng Bank, China Everbright Bank Hong Kong, AIA, Sun Life, BLUE, Airport Authority, CLP, Baidu, and Lenovo. Dr Charm has published an international business case titled "HSBC – Embracing Open Innovation for SMEs" and a book titled "數碼力大提升" which explores the realm of digital literacy empowerment. In recognition of his contributions, he was honored with the School of Business Distinguished Alumni Award in 2019 by the City University of Hong Kong.

Weihan Sun
Principal of Research and Consulting
Asia Pacific, TransUnion
Weihan Sun Principal of Research and Consulting Asia Pacific, TransUnion

Weihan Sun currently serves as the Principal of Research and Consulting at TransUnion APAC and was formerly the Director of Research and Consulting at TransUnion Africa. In this role he is responsible for analysing and developing consumer lending insights, conducting research studies and delivering thought leadership across the APAC Region. He is highly skilled in storytelling, making the data come to life in a way that truly allows the business decision maker and the consumer to understand the value in the data.

He is well known within the industry as a commentator on market related credit and financial inclusion trends. Weihan joined TransUnion Africa in 2021 from Absa Insurance Company where he was Head of Strategy and Innovation. He has extensive experience in strategic planning, market intelligence, customer analytics, along with a deep understanding of the South African insurance landscape. He holds a master’s degree in financial management sciences from the University of Pretoria.

Nidhi Verma
Vice President, International Research and Consulting,
TransUnion
Nidhi Verma Vice President, International Research and Consulting, TransUnion

Nidhi Verma currently leads International Financial Services Research and Consulting — supporting thought leadership efforts globally. Previously at TransUnion, she led the customer consulting team within the Innovative Solutions Group, responsible for diagnosing underlying business issues and imparting strategic insights from credit and alternative data assets. Verma also led the U.S. Financial Services Research and Consulting Group, delivering insights relevant to the consumer credit marketplace, and conducting research studies to address critical themes informing business strategies.

Prior to TransUnion, Verma held prominent positions at Discover Financial Services, Citigroup, Citi EMEA, and Fifth Third Bank where she served as CFO of the bank card business. She received her bachelor's and master's degrees in commerce from the University of Delhi and an MBA in finance from the Loyola University of Chicago.

Wingo Wong
Chief Business Officer of TransUnion Hong Kong and Managing Director of TransUnion Credit Information Services Limited (TUCIS)
Wingo Wong Chief Business Officer of TransUnion Hong Kong and Managing Director of TransUnion Credit Information Services Limited (TUCIS)

Wingo Wong is responsible for revenue and business development within the Hong Kong market. He sits on the National Credit Bureau Thailand board and manages as Head of TransUnion ASEAN markets. Prior to joining TransUnion in 2018, Wong was Regional President of North Asia at Western Union. Over his 14 years tenure, he transformed the 150-year-old, international remittance company into a digital business through partnerships with banks and technology companies.

Wong holds a bachelor's degree in economics and a master's degree in business administration from the University of Guelph, Canada. He also has a certificate in international business, trade and tax law, is a member of the Canada Marketing Association, and New Champion at the World Economic Forum.

Kejal Sanghavi
Head of Solutions Consulting,
Philippines, TransUnion
Kejal Sanghavi Head of Solutions Consulting, Philippines, TransUnion

Kejal Sanghavi is well known across the financial services industry as a leading expert in the field of credit uptake using bureau data analytics and decisioning. In Philippines, she works with leading financial institutions, helping them optimise customer targeting to increase approval rates and implement portfolio management strategies to deepen existing customer relationships by leveraging bureau data.

Having joined TransUnion in 2009, Sanghavi has held key roles in sales, analytics delivery, research and consulting, market planning and product management. She led the pre-sales and consulting vertical for TransUnion India, working with leading banks and FinTechs in the areas of customer acquisition, and portfolio and collections management. Sanghavi has been instrumental in helping TransUnion establish itself as a market leader in analytics and risk management. 

Sujata Ahlawat
EVP and Head of Consumer Interactive,
International, TransUnion
Sujata Ahlawat EVP and Head of Consumer Interactive, International, TransUnion

Sujata Ahlawat leads the business and strategic expansion of TransUnion's Consumer Business which spans multiple countries, including India, Canada, UK, South Africa, Latam and APAC. She is passionate about bringing the power of information and technology to consumers, helping them make smarter decisions as they work toward achieving their financial goals. 

Ahlawat brings over 18 years of core expertise in the financial services and FinTech sectors, helping her define the vision and profitable growth strategy of the CI Business. Her current role comprises handling P&L, forging strong partnerships, building consumer-centric products and ensuring service excellence. Ahlawat also drives credit education and awareness as part of TransUnion’s evolving financial inclusion initiatives.

About the Summit

Providing an exciting convergence point for industry leaders, the Fourth Annual TransUnion Financial Services Summit — themed The Growth Imperative: Capitalising on Emerging Opportunities — comes at a time when the Asia Pacific (APAC) region is poised for growth, spurred by gradual improvements in external demand and some easing of monetary policies. With a focus on effectively navigating the dynamic financial services landscape, and tapping into emerging economic trends to identify and act on actionable opportunities, this year's Summit will emphasise proactive growth and innovation. 

Over the past year, growth in retail consumption was observed in Hong Kong SAR and is expected to continue into 2024 amid recovering consumer confidence. With credit cards exhibiting a strong presence within consumers’ wallets in the market, this presents a prime opportunity for card issuers. Looking beyond Hong Kong, our event will also spotlight the Philippines market whose economy is showing promising growth prospects above its regional peers. This makes gaining deeper insights to better understand underlying market dynamics in a rapidly growing consumer credit environment even more imperative.

Key topics of the Summit include:

  • Deciphering growth prospects of the APAC region's mature and emerging consumer credit markets
  • Enhancing Hong Kong card portfolio management strategies with best practices for fostering sustainable, quality growth
  • Accessing more profound insights into consumer wallet preferences and spending behaviours in the Philippines market
  • Empowering consumers through educational approaches to stimulate portfolio growth

Location: Hyatt Regency, 18 Hanoi Road, Tsim Sha Tsui, Kowloon, Hong Kong
Date: Friday, April 19
Time: 9 a.m. - 4 p.m. (includes breakfast, lunch, cocktails and refreshments)