Report
H1 2025 Update: State of Omnichannel Fraud
Trends and strategies for protecting organisations and consumers from fraud
As financial crime in Hong Kong grows more sophisticated, it’s critical for lenders to strengthen defences while maintaining seamless customer journeys. With rising losses and evolving digital threats, a targeted, data-led strategy is essential to mitigating risk without adding unnecessary friction.
The State of Omnichannel Fraud Report explores emerging fraud patterns and provides practical guidance to help organisations detect threats earlier, reduce customer drop-off and build lasting trust.
Key findings from the report include:
- Typical fraud loss for Hong Kong consumers reached USD$4,332 — among the highest globally and more than twice the worldwide benchmark of $1,747
- Retail fraud accounted for 17.8% of suspected digital fraud, underscoring vulnerabilities in ecommerce and digital payments
- Over half (55%) of consumers abandoned online financial applications due to excessive data requests, highlighting the need for streamlined authentication
- Cybercriminals use AI-driven fraud techniques and stolen identity data to launch more targeted, efficient attacks, driving the need for real-time threat detection and adaptive security measures
To explore Hong Kong’s fraud landscape and how it compares to other markets, complete the form to download the full report.
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