Building Trust is TransUnion’s Commitment — Now and in the Future

In these uncertain times, I hope this note finds you and your family well. As TransUnion Hong Kong’s new CEO, I want to briefly share my company vision and why building trust has never been more important.

With a background of over 20 years in consumer banking and payments, I’m very familiar with TransUnion — and recognize the value of its offerings, including data insights, thought leadership, expertise and solutions.

Now as a part of the team — despite the current, global economic downturn — I’m optimistic and excited about the future. In the Hong Kong market — where we serve over 5.5 million consumers securely — we’re seeing new trends and behaviours materialize and are well-equipped to help our customers adapt and evolve. Even with shelter-in-place orders, we continue to operate our consumer counter daily. I look forward to building upon strong, loyal partnerships, as we weather this storm together and emerge resilient and eager for what’s to come.

On growth

In recent years, the Hong Kong landscape has changed in many positive ways. Along with significant growth in the FinTech sector — where eight virtual banks recently launched to meet shifting consumer demands — the promise of beneficial opportunities for the Greater Bay area lies ahead. As we share our insights, data and solutions to help grow the consumer lending industry, in the spirit of true collaboration, we’re committed to building trust with Hong Kong’s other emerging industries.

On innovation

Our deep and broad insights fuel innovation. We’re acutely aware of changing consumer needs and strive to create effective solutions that businesses can use to better serve their customers. By keeping pace with industry and market dynamics, we can help you stay well-positioned to adapt as needed, make smarter decisions, and protect your customers and business. As your trusted partner, we’re here to help and will continue to innovate new solutions that satisfy and exceed your expectations.

On relocation

Our commitment to the Hong Kong market has never been stronger, and our newly designed office will be a place that brings out the best in our people. Our associates are very important to us — they make what we do for our customers, consumers and communities possible. Our new office features a flexible mix of space that encourages collaboration yet accommodates quiet contemplation — all with our customers in mind.

On the future

I look forward to continuing to serve your business at the highest caliber. I see a bright future in which TransUnion makes trust possible between businesses and consumers, allowing us all to transact with confidence and achieve great things. We call that Information for Good^®.