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How to Redeem My Free Credit Report?

Starting from 26 April 2024, under Credit Data Smart (CDS), which is also known as Multiple Credit Reference Agencies (MCRA) model, each Hong Kong consumer is eligible for a free credit report at TransUnion every 12 months. Reviewing your credit report regularly helps you ensure the information reported is accurate. It also gives you an opportunity to monitor your account history to combat identity theft. 

credit score


There are 2 ways to redeem your free credit report

1. TransUnion Mobile App - Please click here to redeem your free credit report on our mobile app.

how to redeem my free annual credit report

2. TransUnion Customer Service Counter - Please click here to make an appointment to redeem your free credit report at our customer service counter.


What should I look for in my credit report?

When reviewing your credit report, please check that all the information listed is up-to-date and accurate. Here’s a brief breakdown on the items that you should verify in each credit report:

  • Personal Information
    Your personal information, including name, phone numbers, and addresses, will not be used to calculate your credit score, but regular verification of your personal information can help ensure that the credit information is accurate, and have not been stolen or modified.

  • Credit Accounts Information
    Credit accounts information contain your current and previous secured and unsecured loans, and credit card usage, including credit card limit, credit utilization and repayment records. Negative repayment records (for example: delinquent records) may have a negative impact on your credit score. You can verify the list of accounts and account information in the credit report to prevent identity theft.  You can always request data correction if you see inaccurate information on your credit report.

  • Public Record 
    Public records include debt collection lawsuits and bankruptcy records that may be related to you. For example, legal actions involving debt recovery and judgments regarding arrears, bankruptcy and discharge from bankruptcy, etc. These records may have a negative impact on your credit score.

  • Credit Inquires
    There are 3 types of credit inquires, including hard, soft and self-checking.  Self-checking, such as regularly monitoring your credit report online, will not be recorded on the credit report, and soft inquiries that fall under the category of "other credit inquiries", such as regular check by the consumer's existing credit provider, will not affect the credit score. However, when the existing or prospective credit providers, such as banks and money lenders, conduct a "credit application inquiry" with your authorisation and consent, this is known as a hard inquiry. Every hard inquiry will be recorded on the credit report. You can verify the inquiry party and the number of inquiries in the credit report to confirm whether personal information has been stolen.  Please be aware that excessive hard inquiries will have a negative impact on your credit score.
Credit Report

Learn How to Read Your Credit Report

If you're reading through your credit report and aren't sure what each section means, start here. Our interactive tool includes an example credit report and offers information and tips about what you might see in your own report.